I went there prior to this last visit on 10-28-25 for a Battery problem or so I thought, turn out to be the cable wire on the Negative cable.
They said they just reconnected and all was good.
Well I started having the same problem
vehicle wouldn't start, sometimes it did
So I brought it back in, they said it was the said it was the same thing, but this
time I asked to replace both cables and hopefully I won't have this problem.
I bought the vehicle in on Wednesday the 13th it stayed there till Monday the 18th said they had problems getting the left cable for the wire to be connected properly, do they ended up crimping the
Wire and attaching it to the new (L) cable, it took them 4 day to do this job.
I had to call about this , when would my vehicle, they never called me, and like yesterday,I had to call them,they said there still working on and it was 4:45
when I called them, they then told me there still working on it but are trying to get it out this evening, again I had to make the call, then I wanted to speak to the technician, but he went home at 5:15. I did speak to the General manager,and he did answer my question.
I felt that they waited to work on my vehicle for the last thinking it would be a simple fix till they ran into some issues.
I feel that I might give Electric Laboratories one more chance again, only because I believe in Electric Laboratories, I know there are issues the technician run into but I think they could have been more efficient in calling me ,let me know the status and how the vehicle is coming along.
I hope I don't run into this type of treatment again.
Dear Linda, we apologize for the inconvenience you experienced during your recent visit to our shop. We understand your frustration with the communication and the extended repair time. Your feedback is valuable to us, and we will use it to improve our service. Please be assured that we strive to provide efficient and transparent communication to keep our customers informed throughout the repair process. We appreciate your continued trust and look forward to serving you better in the future. -Team Electric Lab
- Electric Laboratories Complete Car Care