Complimentary Fresno Digital Vehicle Inspection

Our goal is to utilize these inspections by extending our customers a level of service beyond their expectations. A Digital Inspection tells the customer that we are informing them of the status of the various operating systems, rather than just being yet another of the many locations that can provide a transactional solution identified by the car owner.

WHY WE BELIEVE DIGITAL VEHICLE INSPECTIONS ARE SO VALUABLE?

Digital Vehicle Inspections provide us with the ability to create high impact, multimedia inspections for our customer including photos, videos, and technician comments explaining the need for the repair work to be done. They go a long way towards making our shop more transparent to our customers-taking away the mystery of what is going on with our customers car. A picture is worth a thousand words. It provides that “wow factor” to our customers- further developing strong customer relationships. It establishes TRUST with our customer base. It’s one thing to find all the work a vehicle needs – it’s another for our customers to actually understand what we’re recommending.

WHO RECEIVES THESE INSPECTIONS?

Anyone that is our customer, period. These are done each and every time a vehicle comes to our shop. These inspections are performed by our skilled technicians on a digital tablet and sent to our customers via text or email, whichever is more convenient for our customer. We feel it’s our responsibly to educate our customers on all areas of their vehicle. We let our customers know that they are NOT obligated to purchase anything, it’s for us to provide and for them to decide.

WHEN ARE THESE PRESENTED TO OUR CUSTOMERS?

Once the inspections are either emailed or texted we follow up with a phone call to our customer. We discuss the inspection as well as any other additional concerns including all costs. Being able to send pictures and video right to your customer’s phone gives them the ability to see for themselves what’s going on with their vehicle. By giving customers the power to see necessary repairs or service for themselves, they are more trusting and open to repair suggestions. In an industry where trust is scarce, any change you have to build trust with a customer should be taken.

Get a Detailed Look at Your Vehicle – Digital Vehicle Inspections at Electric Laboratories Complete Car Care.

MY CAR ENGINES STALLS --AND THE STARTER CRANKS BUT WON'T START

December 1, 2017

#startercranksbutwontstart #TIPM #sunroofleak

MY CAR BATTERY CONTINUES TO DRAIN?

October 17, 2016

#compressorclutch #clutchrelay #paperclip

IS A COURTESY CHECK NECESSARY IF I'M JUST BRINGING MY CAR IN FOR ONE SPECIFIC PROBLEM?

September 8, 2016

A customer came in last week stating his blower was not working. After checking the blower circuit we found the blower control amplifier defective and replaced it. As a serivce to our customers we always do a Courtesy Check on all vehicles which includes a 50 point inside and out inspection. We check everything from the head lights, under the hood to under the vehicle and the brakes and tires. We found his tire tread to be below recommended specifications. We notified our customer and he chose to wait on the tire replacement. We phoned him 3 days later to thank him for his service and unfortunately he had a tire blow out 2 days after leaving the shop. Fortunately, he was ok and able to get the repair done quickly and get back on the road. We hate to see this kind of thing happen after someone leaves our shop but it's our job to inform the customer about EVERYTHING that is going on with their vehicle. It's our job and our moral obligation.