Fresno Auto Repair

Accepting Applications for the Following:

Automotive Service Advisor

Full-time

Monday - Friday

133 E. Sierra Ave, Fresno, CA 93710

Job Description

We're looking for exciting people to join our team who are (above all): honest, hardworking, positive, and fun to be around. While prior retail and customer service experience is a plus, we're really looking for people who want to learn and commit to a long-term career.

Workdays are Monday- Friday and for the right person, a signing bonus will be offered!

Responsibilities:

• As a Service Advisor, you will be responsible to meet and greet service customers promptly in a professional and courteous manner
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
• Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers
• Advise customers about warranty protections and potential cost savings
• Check on the progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
• Manage and oversee the service center’s workflow and scheduling
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors
• Confirm service appointments by phone the day before the customer is scheduled to arrive and conduct post-repair follow-up