Accepting Applications for the Following:
Automotive Service Advisor
Monday - Friday
133 E. Sierra Ave, Fresno, CA 93710
We're looking for exciting people to join our team who are (above all): honest, hardworking, positive, and fun to be around. While prior retail and customer service experience is a plus, we're really looking for people who want to learn and commit to a long-term career.
Workdays are Monday- Friday and for the right person, a signing bonus will be offered!
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- As a Service Advisor, you will be responsible to meet and greet service customers promptly in a professional and courteous manner
- Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
- Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers
- Advise customers about warranty protections and potential cost savings
- Check on the progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
- Manage and oversee the service center’s workflow and scheduling
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors
- Confirm service appointments by phone the day before the customer is scheduled to arrive and conduct post-repair follow-up